To confirm a reservation we take the first night's rate as a deposit, this is refundable up to 48 hours prior to your check in date as per our cancellation policy. Please note that cancellations made within the 48-hour cancellation window will be the full charge of the stay and any deposit paid will be retained, this also applies to non-arrivals and early departures.
For any reservations where 5 or more rooms are booked this is classed as a group booking and different terms and conditions will apply, the hotel will contact you and send these to you in writing.
Guests must pay all outstanding charges on departure. If an outstanding balance is not settled on departure, payment will be taken automatically.
The Hotel reserves the right to refuse a guest entry and accommodation or ask them to leave the premises if management reasonably considers that the guest is behaving in a threatening, abusive or otherwise unacceptable manner.
Smoking is strictly prohibited within the hotel bedrooms and inside any of the hotel buildings, breach of this policy will automatically result in a £75.00 fine.
Room checks are carried out daily and prior to guest’s arrival, if on departure a room is not left in the condition presented to the guest by the hotel, the hotel reserves the right to debit the guests card accordingly.
All our rates are inclusive of VAT and a full Suffolk breakfast.
Our Coach House bedrooms are dog friendly, these are Executive King rooms, please state that you require a dog friendly bedroom at the time of booking to ensure we allocate you one of our dog friendly rooms- our dining terrace, lawns and pub are all dog friendly. We do not allow dogs in our main restaurant. For dogs there is an additional charge of £10.00 per dog, per night which will be added to your room bill.
Family rooms are available in our Coach House and are made up of a King Bed and Double Sofa Bed, Single Z beds are available in the Master Suites. We recommend contacting the hotel prior to booking any family rooms to ensure we can allocate a room suitable as any bookings made online are automatically allocated. For children aged between 5-17 years old there is an additional charge of £15.00 per child, per night. Children 4 or under are free of charge.
Due to the old nature of the building, there can be some low beams and winding stairs to the bedrooms, some of our rooms have low door frames. Please be aware there is no lift in the hotel. If you have any specific room requirements these must be discussed prior to arrival with our reception team. Should you require an accessible bedroom, we have two ground floor bedrooms in our Coach House.
Late check out is available on request and for a surcharge if you would like to request this please call or email us prior to your arrival. Please note we cannot guarantee a late check out without prior arrangement due to the extra cleaning time, all late check outs must be booked in advance with our reception team. Any unauthorised late check outs at the hotel will be subject to a £20.00 per her charge which will be taken from the card used to guarantee the booking.
In regard to E-Cigarettes: E-Cigarettes must NOT be charged in rooms, they are likely to result in a fire if over charged or left on overnight. If you use one and need it charged, please leave it with reception to monitor the device and be present to turn off when charging has finished. The Guest will hold all responsibility for damage caused by E-Cigarettes in the bedrooms or Public Areas.
The safety of our staff and guests is paramount and we understand that COVID-19 will continue to change the way we work for the foreseeable future. We ask that you help us to keep everyone safe in our workplaces and communities by complying with the requirements that our company and HM Government put in place.