The Oaksmere, Rectory Road,
Brome. Eye, Suffolk IP23 8AJ

logo

 

 

T: 01379 873940
E: info@theoaksmere.com


Terms and Conditions

Cancellation Policy: Rooms cancelled later than 2.00pm day prior to arrival will be subject to a cancellation fee equivalent to 50% of first night’s accommodation. Guests who fail to arrive will be charged 100% of the first night accommodation to the credit or debit card given at the time of booking. Check in is from 2.00pm on the day of arrival and check out is 11.00am on day of departure. Late check outs are available and subject to authorization from the Hotel Manager however unauthorized late check out will result in a charge of £20.00 per hour after 11.00am.

Guests must pay all outstanding charges on departure. If an outstanding balance is not settled on departure, payment will be taken automatically. The Hotel reserves the right to refuse a guest entry and accommodation or ask them to leave the premises if management reasonably considers that the guest is behaving in a threatening, abusive or otherwise unacceptable manner. Smoking is strictly prohibited within the hotel bedrooms and inside any of the hotel buildings, breach of this policy will automatically result in a £75.00 fine.

Room checks are carried out daily and prior to guests arrival, if on departure a room is not left in the condition presented to the guest by the hotel, the hotel reserves the right to debit the guests card accordingly. All our bedrooms have Mini Bar facilities to ensure guests have the most comfortable stay with us and we trust you to inform us of what you use. Guests are liable for their mini-bar consumption, during your stay we expect you to honestly inform reception of your usage, in regards to consumed items that have not been informed to the reception at check-out time, your credit card will be charged by the hotel.